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Owners FAQs
Frequently asked questions that owners might have when wanting to use a property management company to rent their property.
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We offer a range of services, including tenant selection, rent collection, property maintenance, routine inspections, financial reporting, and compliance with tenancy laws in New Zealand.
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We conduct thorough background checks, including credit checks, rental history, employment verification, and reference checks to ensure reliable and responsible tenants for your property.
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As a landlord, you must provide a healthy, safe, and compliant rental property. This includes adhering to the Healthy Homes Standards and maintaining the property throughout the tenancy.
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We can help arrange professional assessments and coordinate any necessary upgrades or repairs to ensure compliance with the Healthy Homes Standards, as required by New Zealand law.
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Rent is collected on your behalf, and arrears are managed proactively with our rent arrears policy. We have clear procedures for communicating with tenants and resolving late payments promptly.
Rent is stored in our Trust Account, and to maintain our accreditation with REINZ we undergo annual independent reviews of our banking systems.
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If a tenant causes damage, we assess the situation, arrange repairs, and, where appropriate, deduct the costs from their bond or seek compensation through the Tenancy Tribunal.
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We provide a free rental appraisal based on market trends, comparable properties in the area, and the unique features of your property to determine a competitive rental price.
Contact us today for a free, no obligation rental appraisal.
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Routine inspections are conducted every three months, as allowed by New Zealand law, to ensure the property is well-maintained and any issues are addressed promptly.
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Yes, you can set a maintenance approval threshold. For urgent repairs required by law, we will act promptly and keep you informed.
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We actively market your property through online platforms and our network to minimize vacancy periods. We also provide advice on setting competitive rent to attract tenants quickly.
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Our fees typically include a management fee and letting fee only. Contact us for a detailed fee breakdown tailored to your property.